OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
126 ratings and 91 comments received in the last 90 days.
29 April 2025
Slight delay on delivery
24 March 2025
Greta service from Alice - knowledgeable and very helpful
22 March 2025
Jmaes and David were very helpful
14 March 2025
James was great at keeping me informed
13 March 2025
Alice Dunstan was a star. She looked after us very well.
11 March 2025
I was kept up to date at regular intervals so I knew exactly where my new car was
06 March 2025
Smooth transaction, great communication and the reveal of my new mini was a very nice touch.
01 March 2025
No hard copy user manual supplied with car, what happens if the car breaks down and you can't get a phone signal? Aerial missing had to return to dealer to collect it
18 May 2025
Reasons given in previous section
18 May 2025
Ditto
18 May 2025
Just because they're excellent!
18 May 2025
As above kept upto date with the progress of the service and polite and friendly customer service
15 May 2025
Amazing service during difficult times
15 May 2025
Everything went smooth
14 May 2025
Good service
12 May 2025
Pretty much as covered in my previous answer...
09 May 2025
Job done and on time, car returned clean but, again, expensive
07 May 2025
Off hand dismissive reception with poor customer service skills
06 May 2025
I found James very friendly and helpful, always available to answer questions and return calls. The showroom was comfortable with a good selection of vehicles. I was very impressed by the way the hand over was completed, there was no rush to leave.