OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
109 ratings and 67 comments received in the last 90 days.
03 October 2023
Excellent overall and an engaging experience
28 September 2023
I was very happy with the experience, I did find the processes very long though and electronically heavy, lots of videos, apps, techno stuff, perhaps a good old fashioned info handbook option to download would be good.
24 September 2023
I was constantly kept informed of the progress of the car from the purchase of the car through to the delivery
15 September 2023
James at Vines Gatwick took care of me through the buying process..and kept me informed and updated.
05 September 2023
Kept informed throughout the process.
01 September 2023
STAFF EXCELLENT-JAMES
21 August 2023
The Mini "guru" didn't really seem to know his stuff about the practical aspects of the car. E.g. petrol, emergency bits, etc. He seemed to know most of the media system pretty well.
18 August 2023
Fulfilled every promise
05 August 2023
We were mae to feel very special and important customers
09 October 2023
easy to deal with
07 October 2023
The engineer was very nice and heard the noises on the test drive .. Sadly it's not been rectified and it spoils the enjoyment of a new car with vibration and rattling noises..
06 October 2023
I experienced no problems. Service was prompt and efficient
05 October 2023
Always excellent customer service and always keep me informed in good time if a tyre needed for mot etc.
03 October 2023
Good prompt and informative service
02 October 2023
My service booking, which was made by phone, wasn't entered into Vines's booking system. Also, I have asked for a valuation three times but no-one has followed up. Having said that, Ellen Hancock, who dealt with me in person, was very helpful.
02 October 2023
I was kept informed, the staff were friendly helpful & efficient
02 October 2023
Staff were excellent
30 September 2023
Excellent vehicle handover and collection
26 September 2023
All very straightforward - no issues
04 October 2023
Exactly what I wanted