OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
84 ratings and 58 comments received in the last 90 days.
31 July 2025
It was fantastic experience from James at vines mini . From start to finish, the process of getting my new MINI was smooth, exciting, and an absolute pleasure and that's down to James. The attention to detail and warm, professional approach
26 July 2025
Couldn't have asked for more
17 July 2025
Very attentive
16 July 2025
Very
12 July 2025
From start to finish really easy and good experience
06 July 2025
James was very helpful I bought my previous car through him
04 July 2025
I met James , Great guy, so help full, alkways there to ask questions, he went above and beyond helping g me , explained every thing . Great guy ...
18 June 2025
Team was great
29 May 2025
James Moquet-Kenny was extremely helpful throughout the sale and pick-up of the new car. The only problem with mini not being able to produce an invoice for the original collection date.
06 August 2025
For the outstanding we recived
05 August 2025
Professional, quick and supported the warranty case with what ever they needed.
04 August 2025
Car was returned dirtier than when it was put in. Was given conflicting information on service plan.
26 July 2025
Same as above
24 July 2025
The level of customer care provided by the team and Ellen especially and Kirsty.
23 July 2025
We take the car in at 9am but the car never gets serviced till the afternoon. When we go to collect there's only ever one person so we always seem to have to queue. We like the service video.
22 July 2025
Exceptional customer service and experience. Very helpful and knowledgeable staff, Mini service and purchsing a new Mini JCW was a great experience made by Vines Gatwick staff, thank you
19 July 2025
See above. I had to pay to get the Premium prices it disappointed car filthy. Asked for a valuation so I could look at car change to clubman automatic This is still awaited Asked for smart repair for minor dent in body work. Want quotes plz.
14 July 2025
Great service & attentive to your needs
07 July 2025
Car serviced without a hitch and valeted. Very happy Thank you Ellen & Mini at Vines team
02 August 2025
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