OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 96 comments received in the last 90 days.
22 March 2025
Jmaes and David were very helpful
14 March 2025
James was great at keeping me informed
13 March 2025
Alice Dunstan was a star. She looked after us very well.
11 March 2025
I was kept up to date at regular intervals so I knew exactly where my new car was
06 March 2025
Smooth transaction, great communication and the reveal of my new mini was a very nice touch.
01 March 2025
No hard copy user manual supplied with car, what happens if the car breaks down and you can't get a phone signal? Aerial missing had to return to dealer to collect it
21 February 2025
David and Sam were very welcoming and took the time to highlight all the important things, as well as set me up for my long journey home. Seamless.
20 April 2025
Service rep was professional and communicated regularly,
19 April 2025
Excellent work
19 April 2025
Helpful staff
18 April 2025
Easy to book
17 April 2025
Booking in was a dream. Continues contact from Vines kept me fully informed at all times . The team's attitude was fantastic , I could not have wanted for a better experience.
14 April 2025
Extremely satisfied. Efficient, well organized.
13 April 2025
So helpful, I nearly bought a new car ??
13 April 2025
As above, and you kept me updated whilst it was in either you.
13 April 2025
Ellen was very good at Vines. It wasn't her fault that the warranty didn't cover the fault. Just very dissatisfied with BMW warranty attitude.
13 April 2025
Efficient service, friendly approach
24 March 2025
Greta service from Alice - knowledgeable and very helpful