About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

93 ratings and 79 comments received in the last 90 days.

03 June 2026

Very good experience, staff friendly and professional.

28 May 2026

James the salesperson was first class, nothing was to much trouble

20 May 2026

James at Vines Crawley was both knowledgeable and very helpful throughout the purchase

08 May 2026

James is excellent at his job & a genuine guy. I love my new mini.

05 May 2026

Callum was the perfect salesman from the moment I walked through the door. I have purchased many high end cars and was not sure what to expect from mini. Brighton Group 1 had already lost my sale. He listened, gave me space and did what he said.

02 May 2026

James was fantastic during the process, patient and supportive.

28 April 2026

Everyone was very helpful and we were made to feel very welcome.

23 April 2026

Clear instructions, respectful and readily available

23 April 2026

James was very welcoming and made me feel at ease also explained everything fully so I could understand was presented well when received my mini I very much liked the big red bow

21 April 2026

Had a great experience from start to finish , Isobel was amazing and so helpful and made it a really fun experience! Highly recommend Isobel if you're ever in need of buying a mini !

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21 April 2026

The process with James was easy and friendly.

31 March 2026

It was brilliant from the moment James said hello to my husband and I

30 March 2026

The service I had from when purchasing my mini from Sam Goodwin at Vines, Gatwick was great. He made the process easy to understand, answered all of my questions and kept me informed along the way.

30 March 2026

I recently bought a new mini from Vines at Gatwick and the whole experience was smooth from start to finish. James who sold me the car, was fantastic. He was friendly, patient, and took the time to answer all my questions without pressure.

25 March 2026

From the moment we spoke to Callum he changed my opinion on buying cars. He was professional, friendly and approachable. He listened to our needs & didn't push us, he answered our questions & offered suggestions. He made the experience exciting!

24 March 2026

Everything around the smoothly, although we did experience a delay in delivery

24 March 2026

The app kept me up to date. On collection day I had everything explained to me and a demonstration of the car featuresz

24 March 2026

Leasing company gave good communication

21 March 2026

Really good communication

19 March 2026

From walking in to Vines, James made us feel welcome and took the time to understand what I was looking for. He gave great advice in explaining the advantages of buying new over used and once the decision had been made, was great throughout.

10 June 2026

Very good service from Kirsty with lots of updates from the technician dealing with my vehicle.

10 June 2026

Timely and efficient service

09 June 2026

Good customer service

09 June 2026

Always excellent service !

08 June 2026

Prompt friendly professional

07 June 2026

Everything was excellent as usual.

07 June 2026

Friendly service and very efficient process on the day

06 June 2026

A clear understanding of the required service was communicated as well as the costs . The service was delivered as expected with updates as completed.

06 June 2026

The staff are friendly

05 June 2026

Just because it went smoothly

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03 June 2026

Excellent communication with Callum Ward and Ellen the Service Advisor.

03 June 2026

Very disappointed with Mini Gatwick Vines. After my MOT on 14 May, my MINI's previous digital service history disappeared. I have chased this for weeks but still have no proper explanation or resolution. The issue remains unresolved.

29 May 2026

Really good service - Ellen Hancock was excellent, as always. Sorted out new tyre that was advisory on MOT and I was able to keep the loan car for an extra day to fit that in.

28 May 2026

James was extremely helpful nothing was to much trouble

27 May 2026

Customer satisfaction brilliant

22 May 2026

Very smooth, everything I asked for taken care of.

22 May 2026

Great care and service from Service Manager (Ellen)

19 May 2026

James at Vines Crawley was helpful, informative and knowledgeable

19 May 2026

All went smoothly

17 May 2026

Very good, exactly as promised

15 May 2026

I was impressed with the service advisor that looked after me

14 May 2026

Picking up the parts great. Fed back to Vines I was not happy with there customer service when been on past visits. Always told someone would be back in touch with me and no one ever does. Why send out emails asking for feedback when it is clear yo

14 May 2026

A friendly and professional service

12 May 2026

Ellen, Was very helpful, informative and looked after me 100%.

11 May 2026

Had to go to BMW showroom to wait. Took longer than told originally as sitting and waiting for service on electric mini

10 May 2026

Friendly, efficient advice from service manager Ellen.

08 May 2026

Service agent and staff were very good, just awaiting a call back from your bodywork team

06 May 2026

Seamless transaction and clear communication.

03 May 2026

Love the automated checkin in the morning friendly and helpful staff. Jaguar could learn a thing or two about your customer service

30 April 2026

MOT appt @11 am Failed on a tyre which had to be ordered as it was NOT IN STOCK I had to ask my son to collect me IN HIS BREAK so I could collect my GRANDAUGHTER FROM SCHOOL ON TIME Car ready 1630 NO MEANS TO RETURN UNTIL 1745 VERY POOR SERVICE

29 April 2026

Efficient & thorough

26 April 2026

Good service although a little wait at start of the day due to temparary check in arrangements

26 April 2026

Did not offer the 'expert advice' service as the appt was cancelled and told to just turn up. I did this and couldn't be seen as it was a lunchtime - disappointing.

23 April 2026

Great and quick service

21 April 2026

I was told every step of the way from when i dropped of the car until i picked it up.

21 April 2026

Kirsty was great and the cleaning and vac section did a fab job on my car

20 April 2026

Happy with the service

19 April 2026

A very long visit for MOT and service, partly due to 2 new tyres needed and therefore a MOT retest, but also because another car was stuck on a failed ramp. It is a real shame that your car pick up service is no longer available.

17 April 2026

Good service, although some basic spares not readily available.

17 April 2026

Good service with a difficult IT problem. Kirsty kept me updated and Nick cleaned my car. Well done guys good service.

15 April 2026

Ellen could not have been more helpful.

14 April 2026

Very impersonal

12 April 2026

Alan was amazing as always, and car was serviced on time, with a clear video to support

07 April 2026

All completed satisfactorily and on time

06 April 2026

Kept up to date on everything that was happening

06 April 2026

I needed to request a duplicate payment to be refunded. They explained the paper mot was sent in the post as it wasn't available in collection, but I haven't received a paper copy. They were explicit in asking for a top rating for customer service.

06 April 2026

Professional and very helpful

04 April 2026

Excellent service by polite and knowledgeable staff

31 March 2026

It did take far too long and the car wash which was provided as slightly damaged my car. I have emailed about this with pictures

30 March 2026

All great. Info given was great

29 March 2026

I would have liked to have been updated on when my car was going to be ready. I dropped it off on Thursday and didn't get it back until Monday pm - but no call on Friday to tell me that was happening.

28 March 2026

The Mini Centre are really good but they were closed for maintenance, so I had to go into the BMW section which always seems a bit stuffy. The people were all very polite but it's not as good as the Mini Centre

26 March 2026

Vines Gatwick top class, they done some health checks, before any repair, which was very handy as they saved me time and money doing few things again like oil service, Ellen really look after me during that time

26 March 2026

The staff were very friendly, helpful and professional

22 March 2026

Everything was done in a reasonable time, to my satisfaction.

22 March 2026

I was kept regularly informed of the status of repairs.

17 March 2026

The customer service representative Ellen was very good, patient polite and respectful. Kept me informed.

17 March 2026

Not happy with the service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vines of Gatwick.

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:9:00- 17:00
Sun:Closed

Phone

01293 575 557

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map

Address

Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 575 557

Map

Areas served

Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick

View map