OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
85 ratings and 66 comments received in the last 90 days.
03 March 2026
Very satisfied
02 March 2026
James Moquet-Kenny was very helpful. He explained everything clearly and provided clear advice as he understood what I wanted. He was kind and was generous with his time. He answered questions clearly. Definitely would recommend him.
24 February 2026
Slightly disappointed that the car was driven to me so already had 200 miles on the clock and was dirty.
24 February 2026
Brilliant service
19 February 2026
Ease of purchase
18 February 2026
Was informed and could provide the right car at the right price
15 February 2026
A loyal BMW/Mini group customer. Good honest customer service and reliability. Beautiful car!
30 January 2026
James made the whole process of upgrading my Mini really easy. He explained everything really clearly and kept me up to date with the order. I can't fault the service he gave me.
25 January 2026
Overall good, but sometimes communication lacking, if you say you're going to call, do it, even if there's no news. If this isn't achievable don't give an expectation, be a little more vague ie. I'll call you when I have news.
12 March 2026
The team, and especially Kirsty really went above and beyond to get my car back to me. What we assumed was a simple repair turned into something a lot more but Kirsty and the team kept me informed, arranged a courtesy car and got everything done.
10 March 2026
Ellen did great work organising the appointment and assisting.
09 March 2026
Great customer service
09 March 2026
Easy booking, staff excellent, kept informed.
08 March 2026
Fab valet of car inside and out. Brake fluid service completed as planned. Part unavailable for work to pass MOT. This is being progressed. Calls to book the car in for work required for MOT are ignored.
08 March 2026
Great meet and greet on arrival. Kept up to date how my car was progressing through the service and MOT. Very efficient.
06 March 2026
Kirsty was very helpful and kept me informed of the progress of my service
04 March 2026
Kirsty was so friendly and helpful despite me being a bit scatty! Super patient and kind. Love receiving video updates about me car too! Fab feature
03 March 2026
Welcoming and kept my wait to a minimum
01 March 2026
Booked a service for 11:30am, was messaged the night before to drop the car off between 7:30-9:30. Simple service also took 7 hours.
FIND Vines of Gatwick.
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:9:00- 17:00
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
10 March 2026
James was helpful in dealing with my initial enquiry. He managed to get me into a brand new electric mini which I love. James couldnt have been more attentive or helpful. James has sold me lots of minis and I always go back to him.