OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
80 ratings and 61 comments received in the last 90 days.
25 January 2026
Overall good, but sometimes communication lacking, if you say you're going to call, do it, even if there's no news. If this isn't achievable don't give an expectation, be a little more vague ie. I'll call you when I have news.
20 January 2026
Excellent service and very easy process
17 January 2026
My only small gripe is that it was delayed a few weeks on delivery which was communicated early in the sales process as something that might happen. The team worked hard to get me all the relevant details so that I could get parking permits organised
05 January 2026
Very wheelchair accessible
03 December 2025
Top job done by James at Mini Gatwick.
26 November 2025
An extreamly enjoyable experience
25 November 2025
Everything was so smooth and easy
11 February 2026
I'm extremely satisfied with my Centre during my service experience. Ellen is always so helpful, professional, and an absolute pleasure to deal with. She consistently goes above and beyond to ensure everything runs smoothly, keeping me informed.
10 February 2026
Good communication and attention to detail.
09 February 2026
Very helpful and efficient service
07 February 2026
All went smoothly
05 February 2026
I'm just satisfied with the service.
31 January 2026
Great service
29 January 2026
From the time I booked my mini in for a service to the time I picked it up I found the entire process seamless and very professional.
25 January 2026
Thanks for handling my tyre claim through AutoProtect-you took the stress out of it! Special thanks to Ellen. Also, huge thanks to the team for fitting my service in despite me being hours late! Amazing team!
24 January 2026
My service was done quickly and efficiently. The staff were all very friendly
24 January 2026
Ellen the service advisor was very friendly and efficient. Work was all carried out quickly and car was cleaned inside and out.
FIND Vines of Gatwick.
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:9:00- 17:00
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
30 January 2026
James made the whole process of upgrading my Mini really easy. He explained everything really clearly and kept me up to date with the order. I can't fault the service he gave me.