OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 78 comments received in the last 90 days.
05 May 2026
Callum was the perfect salesman from the moment I walked through the door. I have purchased many high end cars and was not sure what to expect from mini. Brighton Group 1 had already lost my sale. He listened, gave me space and did what he said.
02 May 2026
James was fantastic during the process, patient and supportive.
28 April 2026
Everyone was very helpful and we were made to feel very welcome.
23 April 2026
James was very welcoming and made me feel at ease also explained everything fully so I could understand was presented well when received my mini I very much liked the big red bow
23 April 2026
Clear instructions, respectful and readily available
21 April 2026
Had a great experience from start to finish , Isobel was amazing and so helpful and made it a really fun experience! Highly recommend Isobel if you're ever in need of buying a mini !
21 April 2026
The process with James was easy and friendly.
31 March 2026
It was brilliant from the moment James said hello to my husband and I
30 March 2026
I recently bought a new mini from Vines at Gatwick and the whole experience was smooth from start to finish. James who sold me the car, was fantastic. He was friendly, patient, and took the time to answer all my questions without pressure.
10 May 2026
Friendly, efficient advice from service manager Ellen.
08 May 2026
Service agent and staff were very good, just awaiting a call back from your bodywork team
06 May 2026
Seamless transaction and clear communication.
03 May 2026
Love the automated checkin in the morning friendly and helpful staff. Jaguar could learn a thing or two about your customer service
30 April 2026
MOT appt @11 am Failed on a tyre which had to be ordered as it was NOT IN STOCK I had to ask my son to collect me IN HIS BREAK so I could collect my GRANDAUGHTER FROM SCHOOL ON TIME Car ready 1630 NO MEANS TO RETURN UNTIL 1745 VERY POOR SERVICE
29 April 2026
Efficient & thorough
26 April 2026
Good service although a little wait at start of the day due to temparary check in arrangements
26 April 2026
Did not offer the 'expert advice' service as the appt was cancelled and told to just turn up. I did this and couldn't be seen as it was a lunchtime - disappointing.
23 April 2026
Great and quick service
21 April 2026
I was told every step of the way from when i dropped of the car until i picked it up.
FIND Vines of Gatwick.
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:9:00- 17:00
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
08 May 2026
James is excellent at his job & a genuine guy. I love my new mini.