OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
78 ratings and 61 comments received in the last 90 days.
20 January 2026
Excellent service and very easy process
17 January 2026
My only small gripe is that it was delayed a few weeks on delivery which was communicated early in the sales process as something that might happen. The team worked hard to get me all the relevant details so that I could get parking permits organised
05 January 2026
Very wheelchair accessible
03 December 2025
Top job done by James at Mini Gatwick.
26 November 2025
An extreamly enjoyable experience
25 November 2025
Everything was so smooth and easy
25 January 2026
Thanks for handling my tyre claim through AutoProtect-you took the stress out of it! Special thanks to Ellen. Also, huge thanks to the team for fitting my service in despite me being hours late! Amazing team!
24 January 2026
My service was done quickly and efficiently. The staff were all very friendly
24 January 2026
Ellen the service advisor was very friendly and efficient. Work was all carried out quickly and car was cleaned inside and out.
23 January 2026
Outstanding service
20 January 2026
Service was carried out quickly and efficiently and the team accommodated the fact that we were unable to get the car to them as early as they would have ideally liked
20 January 2026
I parked my Mini Cooper at Vines (Crawley) for its MOT. I was greeted upon arrival by Ellen (reception) & handed her my keys. I waited about 3/4 hour in reception, where i was offered coffee etc. The experience was extremely positive & my car passed.
19 January 2026
Very friendly and easy to use
19 January 2026
The centre managed the process with mini to a satisfactory conclusion. The process took longer than I would have liked but they did see it through. App not working properly.... I have rated this 5 stars.
19 January 2026
All good
16 January 2026
Very polite, friendly and informative
FIND Vines of Gatwick.
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:9:00- 17:00
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
Address
- Stephenson Way, Three Bridges, Crawley, West Sussex, RH10 1TN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01293 575 557
Crawley as well as surrounding areas including Horsham, Haywards Heath, East Grinstead and Gatwick
25 January 2026
Overall good, but sometimes communication lacking, if you say you're going to call, do it, even if there's no news. If this isn't achievable don't give an expectation, be a little more vague ie. I'll call you when I have news.