OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
81 ratings and 53 comments received in the last 90 days.
17 August 2025
The manager/salesman was very professional, which is why I had no hesitation of going back for my second Mini.
02 August 2025
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31 July 2025
It was fantastic experience from James at vines mini . From start to finish, the process of getting my new MINI was smooth, exciting, and an absolute pleasure and that's down to James. The attention to detail and warm, professional approach
26 July 2025
Couldn't have asked for more
17 July 2025
Very attentive
16 July 2025
Very
12 July 2025
From start to finish really easy and good experience
06 July 2025
James was very helpful I bought my previous car through him
04 July 2025
I met James , Great guy, so help full, alkways there to ask questions, he went above and beyond helping g me , explained every thing . Great guy ...
06 September 2025
Highly professional
04 September 2025
Good service
03 September 2025
Always room for improvement.
02 September 2025
once we actually got the vehicle to you the work was completed no problem
01 September 2025
Excellent communications and they happily answered my questions
31 August 2025
Reception very friendly and helpful
27 August 2025
Had to wait 6 hours for parts on a 3hr wait appointment
25 August 2025
As above
23 August 2025
Service and customer service were excellent. Only issue was an ordered tyre was not delivered so an alternative was needed which delayed me.
22 August 2025
Friendly staff , very professional
20 August 2025
Totally professional. Very helpful. Explained so much. Very friendly and personable. Loved the presentation of the new car draped in a sliver grey sheet with large red velvet bow and then the exciting reveal. Then more help with all the features.