Customer Reviews.
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Customer Reviews.

sales

5

Excellent salesman Ryan at Vines Crawley

18 March 2020

service

5

Very happy with the service

17 March 2020

sales

5

Again very helpful staff that answered all my queries quickly and presented the car beautifully when I picked it up

14 March 2020

service

5

Always excellent service

13 March 2020

service

5

Helpful people who provide great service at very reasonable prices

10 March 2020

sales

5

Kept me updated on receiving my new car

06 March 2020

service

4

Good service.

03 March 2020

service

5

Amazing service

28 February 2020

service

5

Very helpful, kept me fully informed throughout, arranged collection and delivery - courteous, informed and friendly staff.

27 February 2020

service

5

Brakes were fitted and the video showing and explaining the underneath of my car was very helpful

25 February 2020

service

5

Car collected and dropped back, great service

24 February 2020

service

5

Great customer service from Brandon (service desk) and Declan in the workshop

24 February 2020

service

5

They were absolutely brilliant and most importantly fixed the issues with my car.

19 February 2020

service

5

Efficient staff/customer service.

17 February 2020

service

5

As usual, prompt and professional service. All the staff were great, as usual

15 February 2020

service

5

Very helpful friendly staff

07 February 2020

service

5

I was impressed at how swiftly my car was booked in for repair - within an hour of me calling basically. Excellent service.

04 February 2020

service

4

Staff at drop off at Mini were excellent, collection was after 5pm and had to be via the BMW side of the dealership - it felt that Mini customers perhaps should wait until the BMW owners had been served first. Parking at the dealership is tricky

04 February 2020

service

5

excellent service

03 February 2020

service

5

They done a very good job and sorted the problem and they washed my mini very grateful

03 February 2020

service

5

Your communication and your people

02 February 2020

service

5

Car collection and drop off makes life so much easier and I love that my car comes back clean!

30 January 2020

service

5

Staff helpful and friendly. Repair and service done promptly. I always appreciate the valeting service!!

26 January 2020

service

5

Good service. Efficient Value for money

23 January 2020

service

5

Everything was managed well and on time I was fully aware of everything that needed doing, the lady that assisted me was brilliant friendly and nothing was too much

23 January 2020

service

1

Appalled. Always had car serviced at Vines. Never going back. Hopefully my experience is a one off mistake.

20 January 2020

service

5

Everything was done to time and cost and good communications along the way.

20 January 2020

service

3

refer above

20 January 2020

service

5

Because I can't think of anything that wasn't done properly

20 January 2020

service

4

I would particularly like to thank Claire, Ruth and James at Vines for their help in bringing about a positive result to previous issues. Customer service is not only important when buying a car but after sales too and they all delivered.

20 January 2020

sales

5

Never felt pressured, very relaxed sale

15 January 2020

sales

5

Great sales team at Vines Gatwick especially Emily! However when she was taken poorly at the time of collection other members of the team there stepped up so I sound get my car for Christmas

11 January 2020

sales

2.5

spent a lot of money, drove an electric car away with no electric lead supplied

10 January 2020

service

3

Would have scored higher if I had not received a number of unsolicited emails after my service visit asking if I was interested in a new Mini. Also replacement of windscreen wipers was suggested during the service visit at a high price.

06 January 2020

service

5

Oil service plus recall was going to take more than 1-day. I was offered a courtesy car to use for the weekend. Job finished on Monday as promised. Kept up-to-date by Brandon and Jazmine.

06 January 2020

service

5

All done to my satisfaction