Would have scored higher if I had not received a number of unsolicited emails after my service visit asking if I was interested in a new Mini. Also replacement of windscreen wipers was suggested during the service visit at a high price.

I reported the problem and was immediately given an appointment for the next day. It was sorted!

Love the video recording of the checks, that a first in my experience. The staff at Vines are passionate about the customers and there car brand. Well done Vines

Very quick and I love the extra care such as the video the technicians make and email, and the way the car is cleaned. Most garages make you feel like a nuisance but Vines is so professional and staff genuinely seem to care.

As above also expensive compared to other car brands??

Still dealing with them

Faultless

Car came back on time and was very clean and shiny. Never had any problems with the standard of work.

Completely satisfied. Please thank Brandon for his help and for keeping me informed on the status of my car.

Vines have been very accommodating in resolving our problem. I am grateful for the support provided by all those I came into contact with.

The car was collected and returned as arranged. I was kept fully informed about my service.

All my needs covered

Identified works that were required and advised quickly

Easy to book in but had to wait for the car on collection, despite a time having been agreed previously.

Very easy to organise

Darren was friendly, and listened to what I wanted - he did not patronise me and I am completely satisfied that I got the car I wanted. Oh and he makes great coffee!!

Work completed early and was notified in good time. Always enjoy the video

I was able to get my car booked in quickly, dropped it off in the morning and was available at lunch time. Very professional!

Everything was done as I was informed

Any queries or issues were resolved swiftly.

Very knowledgeable staff .. fast efficient service. Your collection and delivery service is outstanding.

From the time we spoke with Brandon he kept us in touch at all times and also receiving a video of what you were doing to identify the issue was just brilliant.

Great service

There was a slight mix up where they hadn't recorded the Collection and Delivery Requirement but the Lady dealing with the service was very helpful and resolved the problem very well.

Pick up and deliver back services used, quick and easy

Service went smoothly and was finished on time.

The help and service Claire gave me was second to none Very very helpfull in every way

Smooth, hassle free visit.

Good to have a 2 hour slot

Service was done very quickly, ready at the promised time and sparkling clean inside and out.

Excellent service

Your staff failed to check the work was carried out properly. I then had to return the car without apology or compensation for my lost time and expenses

Very pleasant and extremely helpful throughout from all at Vines. No question from me too trivial and even when I asked for help in linking my mobile to the car (basic but beyond my technical abilities), I had an enthusiastic and positive response.

I am hesitating to purchase another Mini due to this incident

Everyone we dealt with we polite and very professional during the whole experience.

Efficient and works

Brandon did a fantastic job.

Very reliable vehicle with outstanding service from the garage. Always spot on for price point and always with friendly and knowledgeable.

Professional and courteous staff.

vines mini Gatwick are the best professionals

I had to wait over 30 minutes for my courtesy car which made me late for work. The BMW staff member that was covering didn't have clue what she was doing. And had to wait for another member of staff to start work to complete her duties.

Had a problem I wanted explaining but was told there was no one there to help me as it was past 6pm

Loan car ready to at start of the day and late night collection fitted in perfectly.