I was dealt with quickly but friendly and my car was returned to me in good time and very clean

James at Vine's in Crawley was exceptionally helpful from first contact on the phone through to discussing our needs face to face and ultimately taking delivery of the car

Vines have always offered a good level of service. Over a period of nearly 8 years, I have almost never had any cause for complaint.

The team are courteous and the coffee is great too.

Explained what was done and why

Way too expensive. New tyre £150 ATS Online £104 is just one example. Also, I was woken up via text Saturday morning at 7am to remind me I had a service. It was only day off and you messed my weekend up. You do know people in the area work odd hours

Really helpful staff and kept me informed during the whole process.

Just a five star service

The service received was excellent.

Because I was very satisfied.

clare on reception was helpful throughout and her colleagues answered questions that i had in relation to mini and other products

The only reason I'm unable to give 5 was because my car was filthy when I came to collect it so had to bring it back for a full valet. The whole team were fantastic and Daniel made me feel confident using the controls

A As above.s previously stated, we have always been served in a friendly way and informed of all work done at a reasonable price. Having the car washed is a nice little extra.

Darren in Vines Gatwick was brilliant. Very knowledgeable and friendly. A pleasure to do business with.

Efficient, friendly, vallue for money

This was our first Mini purchase, the experience was a catalogue of disasters, from the wrong specification ordered which resulted in the car not being acceptable to us and a correct specification reordered. Then damaged paintwork on inspection

Picked up on some other issues and managed to sort out the problem whilst waiting, at a reasonable price. Great team and staff on site. Very good indeed.

Very helpful pleasant staff who go the extra mile

Friendly and efficient service from Claire Dendy.

i waited while the service was carried out and the timing I was quoted was met.

Was kept up to date all the time, and always someone on hand to answer any queries

The staff at Vines of Gatwick are very attentive. I have arranged 3 contracts with James Kenny and have always found him a pleasure to deal with.

It was a long wait for the delivery and then on the day of hand over it was discovered that the car had been damaged and would need fixing. Then when taking car for inaugural drive the battery was faulty and needed replacing.

Claire kept me updated and got my car fixed and back on the road in a short space of time

Front desk was amazing

Good product knowledge and customer service by the sales person

I experienced no problems.

Excellent customer service

Very friendly staff Nice that my car was washed

As per previous answer

Vehicle was collected from my home and later returned after the service. No hassle.

They tried to understand and fix our problem, although it was an unusual and intermittent one.

Won't look into any warranty items. Won't help. Not bothered at all

Only 4 stars because Brandon told me he had booked at 11:30, when in fact he booked it at 11:00 so I was 30 minutes late.

As above. The whole process was very easy and I was made to feel like a valued customer.

Good customer service

Get a nice video of the inspection and car is cleaned which is a nice bonus.

Work was done as planned.

Efficient car check in Service done within expected time

Great experience.

Pity the car had a fault so could not pick up the car on the promised date.

Fantastic service - easy and no trouble

I was provided with a courtesy car whilst mine was being serviced and I was kept informed of the progress of my car. Excellent customer service from Claire Dendy at Vines Crawley.

Booked in on time, told what was going on whilst I waited and work carried to cost and in quick time.

Great staff & service

Everything was completed on time, the car wash took a bit longer

The team are very helpful, friendly and explain work needed in normal terms so you fully understand.

Just customer service is excellent

Did not appreciate that an MOT, plus pre-check and break fluid change would mean that my car was in all day having taken in early? Also having to book in 2-3 weeks in advance for any work done in your workshop is not helpful in emergencies.

Very good.