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Customer Reviews.

service

4

Good to have a 2 hour slot

01 November 2019

service

5

Service was done very quickly, ready at the promised time and sparkling clean inside and out.

28 October 2019

service

5

Excellent service

28 October 2019

service

1

Your staff failed to check the work was carried out properly. I then had to return the car without apology or compensation for my lost time and expenses

27 October 2019

service

5

Very pleasant and extremely helpful throughout from all at Vines. No question from me too trivial and even when I asked for help in linking my mobile to the car (basic but beyond my technical abilities), I had an enthusiastic and positive response.

26 October 2019

sales

4

Everyone we dealt with we polite and very professional during the whole experience.

23 October 2019

service

4

Efficient and works

21 October 2019

service

4

Brandon did a fantastic job.

21 October 2019

service

5

Very reliable vehicle with outstanding service from the garage. Always spot on for price point and always with friendly and knowledgeable.

19 October 2019

service

5

Professional and courteous staff.

17 October 2019

sales

5

vines mini Gatwick are the best professionals

16 October 2019

service

3

I had to wait over 30 minutes for my courtesy car which made me late for work. The BMW staff member that was covering didn't have clue what she was doing. And had to wait for another member of staff to start work to complete her duties.

15 October 2019

service

2

Had a problem I wanted explaining but was told there was no one there to help me as it was past 6pm

14 October 2019

service

5

Loan car ready to at start of the day and late night collection fitted in perfectly.

13 October 2019

service

4

friendly and helpful staff

09 October 2019

sales

5

Staff are always friendly and seem to enjoy the product they sell

08 October 2019

service

4

Very good recovery

08 October 2019

sales

5

Darren Buche was the perfect gentleman, the new car arrived when he said it would, nothing was too much trouble. The rest of the team were great too.

07 October 2019

service

5

Everything was completed to a very satisfactory level

03 October 2019

service

4

The staff are always polite and helpful.

03 October 2019

service

5

Car collected, courtesy car supplied, updated and car bought back to mine.

29 September 2019

service

4

Car fixed without any issues. Went into BMW first & experienced high level of customer service - meet & greet, tea / coffee, sat in comfy chair. Then redirected to MINI where welcome not so warm, environment less tidy and a bit tired.

28 September 2019

service

4

Nearside front tyre wearing on the outside. It would have good to have known the cause - could tracking be out etc. Could this have been resolved?

24 September 2019

service

5

Because staff like Claire in mini service, make you feel really important to BMW (mini) and I value the care attention that is taken to fit me in and work on my car.

22 September 2019

service

4

had to wait around for quite a long time when dropping off and picking car up again

17 September 2019

sales

5

All staff were great. Handover best I have had for a car.

17 September 2019

service

5

Claire is amazing as always, its always a pleasure attending the dealership

12 September 2019

service

3

My experience with the service centre was very good. However please see my previous comments.

12 September 2019

service

4

Quick service and well informed

11 September 2019

service

2

Your Service at Vines needs a lot of addressing never answers the telephone when I left a message with the main reception never had a call back had to keep calling to speak to the service department

11 September 2019

service

5

Lots of options

10 September 2019

service

3

service is ok, just the average you would expect we also have a mercedes benz car and probably I am comparing and MINI service is average, I would also have expected a complementary car wash after service as with other car dealers

09 September 2019

service

5

Kept informed about the cars health check and had the added bonus of the car being immaculately cleaned on top of the service

09 September 2019

service

3

I took car in because an emissions light came on. No fault was found but I was asked to pay £120 labour charge for the tests completed. I argued that as the car was still under warranty, no charge should be made, eventually this was waived.

08 September 2019

service

4.5

I had to ask twice to receive clarification about my service plan, and even then I have received an email saying something different!

06 September 2019

service

5

Car came back immaculate. Were given recommendations for work that needs to be carried out in the near future.

04 September 2019

service

3

No problem with the service on the car. Having taken it to Vines early in the morning and was informed that it would be ready mid-pm, in fact it was so late in the afternoon I had to collect my car the next day, then I had to wait some time.

03 September 2019

service

5

Easy to book and all went smoothly.

31 August 2019

service

5

Completely satisfied

31 August 2019

service

5

excellent

28 August 2019

service

2

As well as the scratch on my car it had been reset and I had lost the apple car play facility

28 August 2019

sales

5

The car was exactly what I ordered. No issues.

27 August 2019

service

5

Keep in contact and flexible times and dates for service.

23 August 2019

service

5

I was made to feel that it was only my car that was being dealt with and that it was special to them. I was asked if there was anything else that needed looking at, I mentioned the front number plate had worked a little loose and this was rectified

20 August 2019

service

5

The setting was well equipped, lovely refreshments and clean, spacious and very comfortable. Also got regular updates while my car was with them, very very happy.

19 August 2019

service

4

Always room for improvement

17 August 2019

service

3.5

Servicing of the car was very good

16 August 2019

service

5

Nothing to fault

15 August 2019

service

5

Friendly helpful staff, provision of courtesy car