Very good run through of the car. Follow up call.

Little hick up as I wasn't really aware that Credit Card could not be used to pay the rest of the deposit.

Sales staff are friendly and informed

Really good and efficient at all points, from Claire making the initial booking, Brian providing phone reminders and the pleasant driver who collected and delivered my car. Service record was updated and all paperwork delivered.

repairs completed and hire car

The garage did an excellent job

What a team at vines, Tom, who sold us this car came to say hello even though he's no longer in sales,not only a MOT they cleaned inside and out to a very high standard, thank you so much.

Customer services was fabulous and even helped me with all my stuff from the loan car to my own one on pickup.

Overall good ~ car was an hour later than promised and I had to phone to check on the situation. As I drove down I was called to tell me my car was ready although I had already been told that when I phoned.

My car windows were left down so the inside of my car was soaked when I went to collect it, both driver and passenger side. Complete lack of car with my car.

I nice friendly bunch of guys

Together with the Sales team at Vines in Gatwick, I feel that we have built a relationship over the past 7 or 8 years. They treat me well and are friendly but also honest and sincere

Very helpful & friendly staff

Asked to wait for about 30 minutes. No tea or coffee facilities working.

Hassle free and quicker than expected too

Claire on the service desk is great see notes below.

Matt at Vines in Crawley was really helpful, not at all pushy, took time to tell both me and my wife how everything worked, did all the forms etc, made sure we had everything we wanted. Even made us tea and coffee. Could not ask for a better.

I felt looked after, all questions were answered, fantastic customers service by Darren Buche and Vines Gatwick team

My salesman kept in touch every step of the way and made sure everything convenience me. I was shown every feature with explanations.

after inital disappoint etn with cr mats all has been recified

Fast delivery no pressure selling, staff were pleasant to deal with

Problem reported, identified as rodent damage. I was told to take it to a specialist. When I asked for a recommendation none given. Left to solve the problem myself. Disappointing

The car was ready when they said It would be and she was lovely and clean

Never felt pushed to make a decision

As Q1

all went well

All accomplished without hassle just have to

Only from the outcome from question 1, the service frm james was really good.

The lady I dealt with is a treasure. You should look after her.

Jaz sullivan was excellent and helpful

You just need to sort out making it clearer to customers which side to visit, BMW side or the MINI side. Get that right and it will be perfect.

When I entered the building, the Receptionist gave me vague instructions of where to go and didnt tell anyone I was there, or where the waiting area was was, resulting in me just standing around looking lost.

I’ve only had my mini since Sept 2018 ( first time mini owner) and I’ve had two occasions to contract Vines of Gatwick. Both extremely positive experiences of splendid customer service.