The car was collected and returned as arranged. I was kept fully informed about my service.

All my needs covered

Easy to book in but had to wait for the car on collection, despite a time having been agreed previously.

Identified works that were required and advised quickly

Very easy to organise

Darren was friendly, and listened to what I wanted - he did not patronise me and I am completely satisfied that I got the car I wanted. Oh and he makes great coffee!!

Work completed early and was notified in good time. Always enjoy the video

I was able to get my car booked in quickly, dropped it off in the morning and was available at lunch time. Very professional!

Any queries or issues were resolved swiftly.

Everything was done as I was informed

Very knowledgeable staff .. fast efficient service. Your collection and delivery service is outstanding.

From the time we spoke with Brandon he kept us in touch at all times and also receiving a video of what you were doing to identify the issue was just brilliant.

Great service

There was a slight mix up where they hadn't recorded the Collection and Delivery Requirement but the Lady dealing with the service was very helpful and resolved the problem very well.

Pick up and deliver back services used, quick and easy

Service went smoothly and was finished on time.

The help and service Claire gave me was second to none Very very helpfull in every way

Smooth, hassle free visit.

Good to have a 2 hour slot

Excellent service

Service was done very quickly, ready at the promised time and sparkling clean inside and out.

Your staff failed to check the work was carried out properly. I then had to return the car without apology or compensation for my lost time and expenses

Very pleasant and extremely helpful throughout from all at Vines. No question from me too trivial and even when I asked for help in linking my mobile to the car (basic but beyond my technical abilities), I had an enthusiastic and positive response.

Everyone we dealt with we polite and very professional during the whole experience.

I am hesitating to purchase another Mini due to this incident

Efficient and works

Brandon did a fantastic job.

Very reliable vehicle with outstanding service from the garage. Always spot on for price point and always with friendly and knowledgeable.

Professional and courteous staff.

vines mini Gatwick are the best professionals

I had to wait over 30 minutes for my courtesy car which made me late for work. The BMW staff member that was covering didn't have clue what she was doing. And had to wait for another member of staff to start work to complete her duties.

Had a problem I wanted explaining but was told there was no one there to help me as it was past 6pm

Loan car ready to at start of the day and late night collection fitted in perfectly.

friendly and helpful staff

Staff are always friendly and seem to enjoy the product they sell

Very good recovery

Darren Buche was the perfect gentleman, the new car arrived when he said it would, nothing was too much trouble. The rest of the team were great too.

Everything was completed to a very satisfactory level

The staff are always polite and helpful.

Car collected, courtesy car supplied, updated and car bought back to mine.

Car fixed without any issues. Went into BMW first & experienced high level of customer service - meet & greet, tea / coffee, sat in comfy chair. Then redirected to MINI where welcome not so warm, environment less tidy and a bit tired.

Nearside front tyre wearing on the outside. It would have good to have known the cause - could tracking be out etc. Could this have been resolved?

Because staff like Claire in mini service, make you feel really important to BMW (mini) and I value the care attention that is taken to fit me in and work on my car.

had to wait around for quite a long time when dropping off and picking car up again

All staff were great. Handover best I have had for a car.