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Customer Reviews.

service

4

The car was collected and returned as arranged. I was kept fully informed about my service.

05 December 2019

service

5

All my needs covered

05 December 2019

service

3

Easy to book in but had to wait for the car on collection, despite a time having been agreed previously.

02 December 2019

service

5

Identified works that were required and advised quickly

02 December 2019

service

4

Very easy to organise

01 December 2019

sales

5

Darren was friendly, and listened to what I wanted - he did not patronise me and I am completely satisfied that I got the car I wanted. Oh and he makes great coffee!!

25 November 2019

service

5

Work completed early and was notified in good time. Always enjoy the video

18 November 2019

service

4.5

I was able to get my car booked in quickly, dropped it off in the morning and was available at lunch time. Very professional!

18 November 2019

service

5

Any queries or issues were resolved swiftly.

17 November 2019

service

5

Everything was done as I was informed

17 November 2019

service

5

Very knowledgeable staff .. fast efficient service. Your collection and delivery service is outstanding.

16 November 2019

service

5

From the time we spoke with Brandon he kept us in touch at all times and also receiving a video of what you were doing to identify the issue was just brilliant.

14 November 2019

service

5

Great service

13 November 2019

service

4

There was a slight mix up where they hadn't recorded the Collection and Delivery Requirement but the Lady dealing with the service was very helpful and resolved the problem very well.

08 November 2019

service

5

Pick up and deliver back services used, quick and easy

08 November 2019

service

5

Service went smoothly and was finished on time.

08 November 2019

service

5

The help and service Claire gave me was second to none Very very helpfull in every way

07 November 2019

service

5

Smooth, hassle free visit.

03 November 2019

service

4

Good to have a 2 hour slot

01 November 2019

service

5

Excellent service

28 October 2019

service

5

Service was done very quickly, ready at the promised time and sparkling clean inside and out.

28 October 2019

service

1

Your staff failed to check the work was carried out properly. I then had to return the car without apology or compensation for my lost time and expenses

27 October 2019

service

5

Very pleasant and extremely helpful throughout from all at Vines. No question from me too trivial and even when I asked for help in linking my mobile to the car (basic but beyond my technical abilities), I had an enthusiastic and positive response.

26 October 2019

sales

4

Everyone we dealt with we polite and very professional during the whole experience.

23 October 2019

service

1

I am hesitating to purchase another Mini due to this incident

23 October 2019

service

4

Efficient and works

21 October 2019

service

4

Brandon did a fantastic job.

21 October 2019

service

5

Very reliable vehicle with outstanding service from the garage. Always spot on for price point and always with friendly and knowledgeable.

19 October 2019

service

5

Professional and courteous staff.

17 October 2019

sales

5

vines mini Gatwick are the best professionals

16 October 2019

service

3

I had to wait over 30 minutes for my courtesy car which made me late for work. The BMW staff member that was covering didn't have clue what she was doing. And had to wait for another member of staff to start work to complete her duties.

15 October 2019

service

2

Had a problem I wanted explaining but was told there was no one there to help me as it was past 6pm

14 October 2019

service

5

Loan car ready to at start of the day and late night collection fitted in perfectly.

13 October 2019

service

4

friendly and helpful staff

09 October 2019

sales

5

Staff are always friendly and seem to enjoy the product they sell

08 October 2019

service

4

Very good recovery

08 October 2019

sales

5

Darren Buche was the perfect gentleman, the new car arrived when he said it would, nothing was too much trouble. The rest of the team were great too.

07 October 2019

service

5

Everything was completed to a very satisfactory level

03 October 2019

service

4

The staff are always polite and helpful.

03 October 2019

service

5

Car collected, courtesy car supplied, updated and car bought back to mine.

29 September 2019

service

4

Car fixed without any issues. Went into BMW first & experienced high level of customer service - meet & greet, tea / coffee, sat in comfy chair. Then redirected to MINI where welcome not so warm, environment less tidy and a bit tired.

28 September 2019

service

4

Nearside front tyre wearing on the outside. It would have good to have known the cause - could tracking be out etc. Could this have been resolved?

24 September 2019

service

5

Because staff like Claire in mini service, make you feel really important to BMW (mini) and I value the care attention that is taken to fit me in and work on my car.

22 September 2019

service

4

had to wait around for quite a long time when dropping off and picking car up again

17 September 2019

sales

5

All staff were great. Handover best I have had for a car.