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Customer Reviews.

service

3

Would have scored higher if I had not received a number of unsolicited emails after my service visit asking if I was interested in a new Mini. Also replacement of windscreen wipers was suggested during the service visit at a high price.

06 January 2020

service

5

I reported the problem and was immediately given an appointment for the next day. It was sorted!

22 December 2019

service

5

Love the video recording of the checks, that a first in my experience. The staff at Vines are passionate about the customers and there car brand. Well done Vines

21 December 2019

service

5

Very quick and I love the extra care such as the video the technicians make and email, and the way the car is cleaned. Most garages make you feel like a nuisance but Vines is so professional and staff genuinely seem to care.

21 December 2019

service

5

As above also expensive compared to other car brands??

19 December 2019

sales

5

Still dealing with them

11 December 2019

service

5

Faultless

10 December 2019

service

5

Car came back on time and was very clean and shiny. Never had any problems with the standard of work.

08 December 2019

service

5

Completely satisfied. Please thank Brandon for his help and for keeping me informed on the status of my car.

08 December 2019

service

4

Vines have been very accommodating in resolving our problem. I am grateful for the support provided by all those I came into contact with.

06 December 2019

service

4

The car was collected and returned as arranged. I was kept fully informed about my service.

05 December 2019

service

5

All my needs covered

05 December 2019

service

5

Identified works that were required and advised quickly

02 December 2019

service

3

Easy to book in but had to wait for the car on collection, despite a time having been agreed previously.

02 December 2019

service

4

Very easy to organise

01 December 2019

sales

5

Darren was friendly, and listened to what I wanted - he did not patronise me and I am completely satisfied that I got the car I wanted. Oh and he makes great coffee!!

25 November 2019

service

5

Work completed early and was notified in good time. Always enjoy the video

18 November 2019

service

4.5

I was able to get my car booked in quickly, dropped it off in the morning and was available at lunch time. Very professional!

18 November 2019

service

5

Everything was done as I was informed

17 November 2019

service

5

Any queries or issues were resolved swiftly.

17 November 2019

service

5

Very knowledgeable staff .. fast efficient service. Your collection and delivery service is outstanding.

16 November 2019

service

5

From the time we spoke with Brandon he kept us in touch at all times and also receiving a video of what you were doing to identify the issue was just brilliant.

14 November 2019

service

5

Great service

13 November 2019

service

4

There was a slight mix up where they hadn't recorded the Collection and Delivery Requirement but the Lady dealing with the service was very helpful and resolved the problem very well.

08 November 2019

service

5

Pick up and deliver back services used, quick and easy

08 November 2019

service

5

Service went smoothly and was finished on time.

08 November 2019

service

5

The help and service Claire gave me was second to none Very very helpfull in every way

07 November 2019

service

5

Smooth, hassle free visit.

03 November 2019

service

4

Good to have a 2 hour slot

01 November 2019

service

5

Service was done very quickly, ready at the promised time and sparkling clean inside and out.

28 October 2019

service

5

Excellent service

28 October 2019

service

1

Your staff failed to check the work was carried out properly. I then had to return the car without apology or compensation for my lost time and expenses

27 October 2019

service

5

Very pleasant and extremely helpful throughout from all at Vines. No question from me too trivial and even when I asked for help in linking my mobile to the car (basic but beyond my technical abilities), I had an enthusiastic and positive response.

26 October 2019

service

1

I am hesitating to purchase another Mini due to this incident

23 October 2019

sales

4

Everyone we dealt with we polite and very professional during the whole experience.

23 October 2019

service

4

Efficient and works

21 October 2019

service

4

Brandon did a fantastic job.

21 October 2019

service

5

Very reliable vehicle with outstanding service from the garage. Always spot on for price point and always with friendly and knowledgeable.

19 October 2019

service

5

Professional and courteous staff.

17 October 2019

sales

5

vines mini Gatwick are the best professionals

16 October 2019

service

3

I had to wait over 30 minutes for my courtesy car which made me late for work. The BMW staff member that was covering didn't have clue what she was doing. And had to wait for another member of staff to start work to complete her duties.

15 October 2019

service

2

Had a problem I wanted explaining but was told there was no one there to help me as it was past 6pm

14 October 2019

service

5

Loan car ready to at start of the day and late night collection fitted in perfectly.