Excellent salesman Ryan at Vines Crawley

Very happy with the service

Again very helpful staff that answered all my queries quickly and presented the car beautifully when I picked it up

Always excellent service

Helpful people who provide great service at very reasonable prices

Kept me updated on receiving my new car

Good service.

Amazing service

Very helpful, kept me fully informed throughout, arranged collection and delivery - courteous, informed and friendly staff.

Brakes were fitted and the video showing and explaining the underneath of my car was very helpful

Car collected and dropped back, great service

Great customer service from Brandon (service desk) and Declan in the workshop

They were absolutely brilliant and most importantly fixed the issues with my car.

Efficient staff/customer service.

As usual, prompt and professional service. All the staff were great, as usual

Very helpful friendly staff

I was impressed at how swiftly my car was booked in for repair - within an hour of me calling basically. Excellent service.

Staff at drop off at Mini were excellent, collection was after 5pm and had to be via the BMW side of the dealership - it felt that Mini customers perhaps should wait until the BMW owners had been served first. Parking at the dealership is tricky

excellent service

They done a very good job and sorted the problem and they washed my mini very grateful

Your communication and your people

Car collection and drop off makes life so much easier and I love that my car comes back clean!

Staff helpful and friendly. Repair and service done promptly. I always appreciate the valeting service!!

Good service. Efficient Value for money

Everything was managed well and on time I was fully aware of everything that needed doing, the lady that assisted me was brilliant friendly and nothing was too much

Appalled. Always had car serviced at Vines. Never going back. Hopefully my experience is a one off mistake.

Everything was done to time and cost and good communications along the way.

refer above

Because I can't think of anything that wasn't done properly

I would particularly like to thank Claire, Ruth and James at Vines for their help in bringing about a positive result to previous issues. Customer service is not only important when buying a car but after sales too and they all delivered.

Never felt pressured, very relaxed sale

Great sales team at Vines Gatwick especially Emily! However when she was taken poorly at the time of collection other members of the team there stepped up so I sound get my car for Christmas

spent a lot of money, drove an electric car away with no electric lead supplied

Would have scored higher if I had not received a number of unsolicited emails after my service visit asking if I was interested in a new Mini. Also replacement of windscreen wipers was suggested during the service visit at a high price.

Oil service plus recall was going to take more than 1-day. I was offered a courtesy car to use for the weekend. Job finished on Monday as promised. Kept up-to-date by Brandon and Jazmine.

All done to my satisfaction