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Customer Reviews.

sales

5

Very good run through of the car. Follow up call.

12 March 2019

sales

4.5

Little hick up as I wasn't really aware that Credit Card could not be used to pay the rest of the deposit.

11 March 2019

sales

4

Sales staff are friendly and informed

11 March 2019

service

5

Really good and efficient at all points, from Claire making the initial booking, Brian providing phone reminders and the pleasant driver who collected and delivered my car. Service record was updated and all paperwork delivered.

04 March 2019

service

5

repairs completed and hire car

03 March 2019

service

5

The garage did an excellent job

02 March 2019

service

5

What a team at vines, Tom, who sold us this car came to say hello even though he's no longer in sales,not only a MOT they cleaned inside and out to a very high standard, thank you so much.

27 February 2019

service

5

Customer services was fabulous and even helped me with all my stuff from the loan car to my own one on pickup.

25 February 2019

service

3

Overall good ~ car was an hour later than promised and I had to phone to check on the situation. As I drove down I was called to tell me my car was ready although I had already been told that when I phoned.

22 February 2019

service

1.5

My car windows were left down so the inside of my car was soaked when I went to collect it, both driver and passenger side. Complete lack of car with my car.

18 February 2019

sales

4

I nice friendly bunch of guys

18 February 2019

sales

4

Together with the Sales team at Vines in Gatwick, I feel that we have built a relationship over the past 7 or 8 years. They treat me well and are friendly but also honest and sincere

15 February 2019

sales

5

Very helpful & friendly staff

15 February 2019

service

2

Asked to wait for about 30 minutes. No tea or coffee facilities working.

07 February 2019

service

5

Hassle free and quicker than expected too

03 February 2019

service

5

Claire on the service desk is great see notes below.

03 February 2019

sales

5

Matt at Vines in Crawley was really helpful, not at all pushy, took time to tell both me and my wife how everything worked, did all the forms etc, made sure we had everything we wanted. Even made us tea and coffee. Could not ask for a better.

30 January 2019

sales

5

I felt looked after, all questions were answered, fantastic customers service by Darren Buche and Vines Gatwick team

29 January 2019

sales

5

My salesman kept in touch every step of the way and made sure everything convenience me. I was shown every feature with explanations.

22 January 2019

sales

5

after inital disappoint etn with cr mats all has been recified

11 January 2019

sales

5

Fast delivery no pressure selling, staff were pleasant to deal with

11 January 2019

service

2

Problem reported, identified as rodent damage. I was told to take it to a specialist. When I asked for a recommendation none given. Left to solve the problem myself. Disappointing

10 January 2019

service

5

The car was ready when they said It would be and she was lovely and clean

10 January 2019

sales

5

Never felt pushed to make a decision

10 January 2019

sales

5

As Q1

09 January 2019

service

5

all went well

04 January 2019

service

4

All accomplished without hassle just have to

04 January 2019

service

2

Only from the outcome from question 1, the service frm james was really good.

03 January 2019

service

5

The lady I dealt with is a treasure. You should look after her.

02 January 2019

service

5

Jaz sullivan was excellent and helpful

01 January 2019

service

4

You just need to sort out making it clearer to customers which side to visit, BMW side or the MINI side. Get that right and it will be perfect.

27 December 2018

service

4

When I entered the building, the Receptionist gave me vague instructions of where to go and didnt tell anyone I was there, or where the waiting area was was, resulting in me just standing around looking lost.

24 December 2018

service

5

I’ve only had my mini since Sept 2018 ( first time mini owner) and I’ve had two occasions to contract Vines of Gatwick. Both extremely positive experiences of splendid customer service.