sales
after inital disappoint etn with cr mats all has been recified
after inital disappoint etn with cr mats all has been recified
Fast delivery no pressure selling, staff were pleasant to deal with
Problem reported, identified as rodent damage. I was told to take it to a specialist. When I asked for a recommendation none given. Left to solve the problem myself. Disappointing
Never felt pushed to make a decision
The car was ready when they said It would be and she was lovely and clean
As Q1
All accomplished without hassle just have to
all went well
Only from the outcome from question 1, the service frm james was really good.
The lady I dealt with is a treasure. You should look after her.
Jaz sullivan was excellent and helpful
You just need to sort out making it clearer to customers which side to visit, BMW side or the MINI side. Get that right and it will be perfect.
When I entered the building, the Receptionist gave me vague instructions of where to go and didnt tell anyone I was there, or where the waiting area was was, resulting in me just standing around looking lost.
Ive only had my mini since Sept 2018 ( first time mini owner) and Ive had two occasions to contract Vines of Gatwick. Both extremely positive experiences of splendid customer service.
Poor booking experience with car needing 1st a major service, then only an oil service and when dropped off no service at all! Booked work couldn't be completed on day 1, took 3 days to get the car back
They tweaked the window washer function and gave me advice on what else needed doing.
I live 30 miles away from Mini, and they called me at 10.00am by which time I was in Crawley, to tell me there was no courtesy car available. I had already reached Crawley and had to turn around and go home! I have many similar examples!
Well treated by James at the Gatwick Centre
Dealt with promptly and very polite
Great service and kept me informed
The only area that fell short was being given a courtesy car that hadnt been cleaned from the previous days use. There was rubbish on the back seats and floor. The service manager did however apologise
I was expecting my car to be dealt with on the day I had booked but it was not ready until the following day. No real explanation was given for this.
Very efficient. Good customer contact. Good premises where you can work
The performance of the car is great and I have confidence.
Think the idea of being able to see your car on its mot by video is great
Friendly sales staff, always available to answer any questions about the vehicle
Very helpful and prompt service given to us and BMW paid for most of the cost.
Drained battery on a hybrid car
Had to wait for repair
I always come away very happy ,and I get my car washed .Thankyou .
Only needed mot and was was returned clean and vacummed.
Was able to book car in to be serviced within a couple of days. I waited but was offered a courtesy car if I needed one which is not the experience I've had with other dealerships.
Answer to no.1 explains the reason for this answer. The business manager was also highly knowledgeable with the product he sold so a good all round team effort.
Clean car on return
The staff are very professional and their service is amazing
No problems or hassle. Offered hot drinks while we waited to be seen
Claire was lovely and my car got seen straight away even though it was a breakdown
Late on pick up for MOT and wanted to keep it in with a minor problem. My husband took over and this was at 3pm and we needed it back on the same day. Once they realised they managed to do it in the time and returned it. Complete the answer
It was a recall not a service but still came with a valet and despite there being only one receptionist not too long a wait for me.
Efficientness
Excellent and responsive service
Sales team very knowledgable and pleasant , very welcoming.
Not yet had a service, but the repair process has been first class
ok service
Process was easy from end to end. Everything ran like clock work and car was ready earlier than expected. The video inspection I was sent was very helpful.
They fixed damage done to my car by some idiot in a car park, its almost as good as new
friendly and quick service
Staff can not do enough to help,
Would be better if I could have had a courtesy car free of charage
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