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Customer Reviews.

sales

5

Friendly sales staff, always available to answer any questions about the vehicle

04 December 2018

service

2

Drained battery on a hybrid car

03 December 2018

service

5

Very helpful and prompt service given to us and BMW paid for most of the cost.

03 December 2018

service

3

Had to wait for repair

01 December 2018

service

5

I always come away very happy ,and I get my car washed .Thankyou .

29 November 2018

sales

5

Answer to no.1 explains the reason for this answer. The business manager was also highly knowledgeable with the product he sold so a good all round team effort.

28 November 2018

service

5

Only needed mot and was was returned clean and vacummed.

28 November 2018

service

5

Was able to book car in to be serviced within a couple of days. I waited but was offered a courtesy car if I needed one which is not the experience I've had with other dealerships.

28 November 2018

service

5

Clean car on return

27 November 2018

service

5

The staff are very professional and their service is amazing

24 November 2018

service

5

Claire was lovely and my car got seen straight away even though it was a breakdown

22 November 2018

service

5

No problems or hassle. Offered hot drinks while we waited to be seen

22 November 2018

service

3

Late on pick up for MOT and wanted to keep it in with a minor problem. My husband took over and this was at 3pm and we needed it back on the same day. Once they realised they managed to do it in the time and returned it. Complete the answer

21 November 2018

service

5

It was a recall not a service but still came with a valet and despite there being only one receptionist not too long a wait for me.

20 November 2018

service

5

Efficientness

15 November 2018

sales

5

Excellent and responsive service

12 November 2018

sales

4

Sales team very knowledgable and pleasant , very welcoming.

12 November 2018

service

5

Process was easy from end to end. Everything ran like clock work and car was ready earlier than expected. The video inspection I was sent was very helpful.

10 November 2018

service

4

ok service

10 November 2018

service

5

Not yet had a service, but the repair process has been first class

10 November 2018

service

4

friendly and quick service

09 November 2018

service

4

They fixed damage done to my car by some idiot in a car park, itÂ’s almost as good as new

09 November 2018

service

5

Staff can not do enough to help,

08 November 2018

service

5

No comment

03 November 2018

service

4

Would be better if I could have had a courtesy car free of charage

03 November 2018

service

5

I was able to work in the dealership whilst my car was being serviced. Serviced completed very quickly and was on my way.

31 October 2018

service

3.5

Friendly staff.

30 October 2018

service

4

Would have been completely satisfied if my query over ambient lighting had been answered at the time. Some confusion by staff over exact model details.

30 October 2018

sales

5

Very helpful with all our questions and requirements and the 48 hours test drive

28 October 2018

sales

3.5

Communication could be improved between the Salesperson and the Customer.

26 October 2018

service

5

The problem was quickly repaired and my Mini was returned valeted.

23 October 2018

service

5

First service and all went well plus a clean car!!

23 October 2018

sales

4

Kept up to date all along the way and had an induction when picking up mini and then again when I popped back with some further queries.

22 October 2018

sales

5

All sorted very quickly, car ready and waiting for me

18 October 2018

service

5

brilliant service love my car

18 October 2018

service

5

No issues at all.Thank yoh

18 October 2018

sales

5

My second new mini and a great experience

17 October 2018

sales

5

Very easy

17 October 2018

service

5

Quick service and great staff

16 October 2018

sales

5

The purchase process went really smooth.Also, we got updates during the build and prior to delivery.

15 October 2018

service

3

Service appointment was made much lomger becuase vehicle had to be transfered to naother agency to carry out the MOT

12 October 2018

sales

5

Professional, knowledgeable and informative in all aspects of the process

10 October 2018

sales

5

i got lots of information all the different stages of the purchase.

09 October 2018

sales

5

both members of the sales staff we dealt with were professional helpful and friendly

09 October 2018

service

3

I had to come in twice, and on both occasions had to wait over three hours; on the second, Vines made a mistake when I booked and put me in the diary for the wrong week. Also, they did not clear my computer of a service warning as they had promised.

07 October 2018

service

4

Did ask for monthly service details, twice but still not received

07 October 2018

service

5

The repair was dealt with remotely ( I was away fro the weekend) and Clare did everything possible to ensure the car was ready for me to collect when I returned

06 October 2018

service

5

Ditto

03 October 2018

sales

5

Prompt delivery. Good run through of car with dealer.

02 October 2018

sales

5

Tom is easy to goodto deal with. I would recommend anyone else.