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Customer Reviews.

sales

2

Pointless progress emails, everyone I got was contradicted by Sales.

09 August 2017

sales

5

Our Sales person, Darren Buche, was very professional and helpful.

09 August 2017

service

5

My vehicle was collected, washed and returned with all necessary work carried out without problem and within the time frame expected.

08 August 2017

service

4

This service was great...the last 2, I tyres were flat (low on one occasion, completely flat on the other) after being changed from winter/summer

06 August 2017

sales

4

The staff (Jane and Jazz) were very knowledgeable about the products and options.There was an issue with the email notifications whilst my car was being built as I did not receive all of the emails to let me know the progress of the build.

04 August 2017

sales

5

No pressure and very easy to ask questions and get confirmation of my expectations. My MINI was delivered on time, and I was regularly kept informed of what was happening. Excellent service thank you

03 August 2017

service

4.5

As above

31 July 2017

service

2

Car booked in for a service which you did not carry out as it was a few weeks earlier than your plan - why did you not tell me at the time of the bkg? Now the car needs to go back in again.

29 July 2017

service

4

I wasn't advised that part of the service would be chargable. The charge was waived as a gesture of goodwill.

28 July 2017

service

2.5

See comments above

28 July 2017

service

5

Work weas performed to a high standard

28 July 2017

service

5

Job done, polite staff

26 July 2017

service

4

As above

14 July 2017

sales

5

Tom argent extremely helpful through all process

11 July 2017

sales

5

They all went out of there way to help me get the car I wanted!

07 July 2017

sales

5

It was easy, staff were v friendly

06 July 2017

sales

5

Tom Argent, the salesman, was very helpful and patient and helped get the right car for us

04 July 2017

service

2.5

Service was alright, very expensive for a simple brake pad change, slow and changed the price from when I booked to when I came in. Wasn't offered a drink while I waited.

30 June 2017

service

5

From the moment we walked in the gentleman greeted us with a friendly smile, was extremely helpful and arranged a next day appointment. The car was ready again as promised clean and looking like new

24 June 2017

service

5

Very personal, well looked after, kept informed.

18 June 2017

sales

5

Brilliant all round with no complaints, I particularly loved the time given to me by Jasmine to help me know how to get the best from the car.

17 June 2017

service

5

The guy who I spoke with was really friendly and helpful

15 June 2017

service

5

Did what was needed, even allowing the warranty to cover over the period so long as the work needed that was found during the MOT was booked in on the day

15 June 2017

sales

4

Happy with the service Darren Bouche provided

14 June 2017

service

4

Thorough job, and the whole experience was very easy. Being picky, the service took longer than I'd expected - if I'd realised it was going to be a couple of hours I'd have gone into Crawley to do some shopping. But car being cleaned was a bonus.

09 June 2017

service

4

Very professional

08 June 2017

service

2

I specifically requested my car be ready for a 2pm collection when making the booking and highlighted this when I received my courtesy call and also when dropping the car off in the morning, at 3pm I was still sat in the showroom waiting.

07 June 2017

service

2

When I take a car in for service I expect it to be serviced and if anything needs doing to be told and I will approve. On reading paperwork at home it states engine oil low needs topping up !!!!!!!

07 June 2017

service

3

You didn't have tyres in stock so I had to drive away with a dangerous tyre. No loan car could be found. Parking is a nightmare. Work carried out OK

07 June 2017

service

2

250 characters not enough to explain the poor service received. Lack of communication to let me know what was happening, left without a car. Called numerous times with a promise of a call back which never happened until I advised I was coming down ..

06 June 2017

service

5

all points covered including request to do a tyre check which was not specifically in the air-con check and car clean

02 June 2017

service

3

Overall pleased but car was booked in originally for pick up at 12.00 noon which I confirmed when I brought it in but car was not ready until just before 17.00 hrs.

02 June 2017

service

3

Had to ring several times to find out what was going on as told would get a call back which did not happen.Seems as if whilst Rob was away no one had access to anything and Mini body shop fell over with very poor service.Can provide more full details

31 May 2017

service

5

Prompt response, kept me informed throughout the process including a very detailed handover on completion.

30 May 2017

service

5

Tee service staff handling the appointment (I think she was called Nina) was excellent. First class

30 May 2017

service

5

Friendly, efficient

30 May 2017

sales

5

Excellent service and attention to the details

26 May 2017

sales

5

Service was perfect