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Customer Reviews.

sales

5

james.moquet-kenny@vinesgroup.net probably the most professional car salesperson I've ever come across. Not pushy, very efficient, friendly, knowledgeable and competent.

09 April 2019

service

1

let down by mini again after they cancelled first car service appointment. Total shambles with poor communication. Very difficult with 2 small children. Will not be using this service centre again!

09 April 2019

sales

5

I was updated throughout both via email and via the salesman. At no point did I need to chase an update.

08 April 2019

service

4.5

Very helpful staff. Car repaired and 'health check' carried out, car ready at time stated.

08 April 2019

service

4.5

Very prompt pick up, I was kept informed of arrival of my mini and then of service details and when my car was being returned to me. I like the added extra of the video of the service. Would be nice to have the car valeted as well as washed.

07 April 2019

service

2.5

The warning has now gone out, so that's a positive

06 April 2019

sales

5

James Moquet Kenny provided excellent customer service throughout the process from quotation through ordering and ultimately delivery. He accommodated the dates we could collect the car. Was always courteous and prompt to reply to queries.

04 April 2019

service

5

Excellent service. Comfortable surroundings and great coffee!

02 April 2019

sales

5

Friendly and very knowledgable sales team, great surroundings and as I said above, the car was delivered early

02 April 2019

sales

5

Excellent, extremely helpful but as importantly not too pushy in the sale as that can be a real put off. Gave plenty of time, listened extremely well, taking on board what you were saying.

01 April 2019

service

2

Same as above.

01 April 2019

service

2

I was told the service warranty I paid for covered every service needed over the 3 year period and so it should be honoured without any argument . It was bought in good faith before your policy changes . Also car came back twice with new issues!

29 March 2019

service

5

The service is excellent. Nothing is too much trouble. Communication is clear and friendly.

28 March 2019

service

2

Didn't complete the service book correctly even after I asked nicely before booking it in. Now the first service comes second in the book

27 March 2019

service

5

Work carried out local to where my wife works. And good communication fromVines

25 March 2019

service

5

The video from the mechanic was superb

24 March 2019

sales

3

2 issues a I did not receive any of the updates on how my Mini was going b Expert was more than a bot confusing

22 March 2019

service

5

Excellent service

21 March 2019

service

5

Very helpful and friendly staff

21 March 2019

sales

3.5

Had a small issue with the entertainment system

19 March 2019

service

1

Run 3 times told car didn't need service. Ended up being late for a service it didn't need. Minor investigations requested told I'd have to pay for the labour and time despite being under warrenty

19 March 2019

sales

5

Everything was carried out to my requirements.

19 March 2019

service

4

The only issue I had was the tires pressures were incorrect. The front were set to 2.9 / 2.7 and the rear 2.6 / 2.5 bar according to the car display.

19 March 2019

service

5

No complaints. Passed MOT, no issues

18 March 2019

service

3

The car was not cleaned and although not necessary makes the experience a better one

18 March 2019

sales

5

Your sales rep and test driver assistant were very enthusiastic about your product, confidence in the quality

18 March 2019

sales

5

Excellent service by Matt at Gatwick Vines

18 March 2019

service

5

It all went very smoothly with no hassle.

18 March 2019

service

1

Expensive and arrogant service.

18 March 2019

sales

5

Very good run through of the car. Follow up call.

12 March 2019

sales

4.5

Little hick up as I wasn't really aware that Credit Card could not be used to pay the rest of the deposit.

11 March 2019

sales

4

Sales staff are friendly and informed

11 March 2019

service

5

Really good and efficient at all points, from Claire making the initial booking, Brian providing phone reminders and the pleasant driver who collected and delivered my car. Service record was updated and all paperwork delivered.

04 March 2019

service

5

repairs completed and hire car

03 March 2019

service

5

The garage did an excellent job

02 March 2019

service

5

What a team at vines, Tom, who sold us this car came to say hello even though he's no longer in sales,not only a MOT they cleaned inside and out to a very high standard, thank you so much.

27 February 2019

service

5

Customer services was fabulous and even helped me with all my stuff from the loan car to my own one on pickup.

25 February 2019

service

3

Overall good ~ car was an hour later than promised and I had to phone to check on the situation. As I drove down I was called to tell me my car was ready although I had already been told that when I phoned.

22 February 2019

sales

4

I nice friendly bunch of guys

18 February 2019

service

1.5

My car windows were left down so the inside of my car was soaked when I went to collect it, both driver and passenger side. Complete lack of car with my car.

18 February 2019

sales

5

Very helpful & friendly staff

15 February 2019

sales

4

Together with the Sales team at Vines in Gatwick, I feel that we have built a relationship over the past 7 or 8 years. They treat me well and are friendly but also honest and sincere

15 February 2019

service

2

Asked to wait for about 30 minutes. No tea or coffee facilities working.

07 February 2019

service

5

Hassle free and quicker than expected too

03 February 2019

service

5

Claire on the service desk is great see notes below.

03 February 2019

sales

5

Matt at Vines in Crawley was really helpful, not at all pushy, took time to tell both me and my wife how everything worked, did all the forms etc, made sure we had everything we wanted. Even made us tea and coffee. Could not ask for a better.

30 January 2019

sales

5

I felt looked after, all questions were answered, fantastic customers service by Darren Buche and Vines Gatwick team

29 January 2019

sales

5

My salesman kept in touch every step of the way and made sure everything convenience me. I was shown every feature with explanations.