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Customer Reviews.

sales

5

Very helpful staff

12 May 2018

sales

5

Tom Argent was the salesperson that we dealt with from beginning to end. He was generous with his time and knowledge and even delivered the car to our home address on completion

12 May 2018

service

5

Service was very good. Contacted throughout the day & the video was also very ingesting.

11 May 2018

sales

5

Very good experience

10 May 2018

sales

5

Well this is my second brand new mini in two years so you do the maths, mini and vines gatwick rock!

10 May 2018

sales

5

Professional from beginning to the end. I was kept in the loop of the timeline.

09 May 2018

service

4

Better than last time

09 May 2018

service

4

Was very satisfied but a little disappointed that the inside of the car was hoovered inside, the outside had been cleaned however.If cleaning inside wasn't in the speck I retract my comment

09 May 2018

sales

5

Again it was all down to Tom Argent at Vines Gatwick, he even dealt really well when the Radio didn't work on the day we were due to pick up.... he handled it so well that we didn't mind waiting a week

09 May 2018

service

2

Mini not ready for collection at time told to us by girl on reception. We had neither asked for nor expected an expedited MOT/service but when it was offered it should have been ready at the correct time, not 40 minutes late.

08 May 2018

service

4

Very hard to achieve perfection but very satisfied.

04 May 2018

service

5

Everything done and car returned clean

03 May 2018

service

5

Prompt excellent service throughout, from booking to collecting

03 May 2018

sales

5

Nothing to complain about. Professional, efficient service....didn't keep me too long...always prepared for each meeting we had scheduled.

01 May 2018

service

4

See above

01 May 2018

service

5

I have dealt with Vines for 12 years. The staff are always helpful, well-trained and courteous.

27 April 2018

service

3

The was and polish on my car was very poor. The polish hadn’t been properly buffed and there was white polish on the plastic trims.

27 April 2018

sales

5

Francesca was organised, showed me how to use the self parking and my 8 year old great niece got to sit it each of the minis in the show room!

26 April 2018

service

5

Good service

24 April 2018

service

5

They always are efficient

24 April 2018

sales

5

Very helpful salesman. We were kept informed of the status of our order..

24 April 2018

service

5

Prompt efficient service

23 April 2018

service

5

very convenient, no hassles

23 April 2018

service

5

All went well and was scheduled in promptly.

17 April 2018

service

5

I have never really had a problem.

17 April 2018

service

4

I arrived to find my booking for my MOT had been cancelled for reasons unknown to myself and the staff I spoke to. Fortunately, I was still able to get my MOT done that day so I was very grateful

17 April 2018

service

5

I was kept fully informed, given a courtesy car and they explained everything they had done, when I received my car back.

11 April 2018

service

5

Efficient and easy

10 April 2018

sales

4

James who dealt with me was helpful and friendly, the only reason its a 4 and not a 5 is that on buying a brand new car I feel should have had a choice of all the extras and I don't feel that's the case.

10 April 2018

service

3

Came away disappointed with my experience for the first time in the sixteen years I have been a customer. (See question 1).

09 April 2018

sales

5

Happy with my car

07 April 2018

service

5

Did exactly what was required, on time

06 April 2018

service

5

Helpful and friendly

05 April 2018

sales

5

This is my fourth mini at this Centre and always the guys have been brilliant and the whole process easy and seamless from start to finish !

03 April 2018

service

4

Again the hospitality whilst waiting endless cups of coffee - I was continuing to work in this 2 hour period on my computer and courtesy check on me only occasionally

02 April 2018

service

5

The contact / communication is excellent and very reassuring at every stage. Staff always very helpful and friendly.

01 April 2018

service

4

Car back on time and cleaned

29 March 2018

sales

5

There was a problem in that the first ordered mini was damaged on the transporter however whist disappointing initially not minis or dealerships fault and 2nd car was ordered all stops were pulled out to get the car to me quickly

28 March 2018

service

5

The ease of booking in on a day that is convenient to me.

28 March 2018

sales

5

The whole process seemed to be efficient and trouble-free.

26 March 2018

sales

5

Every aspect of our purchase was handled with care and courtesy.

26 March 2018

service

5

It wasn't really a service as such rather a possible fault which turned out to be an over sensitive sensor under the back of the car.Also the windscreen wiper blades had hardened.

25 March 2018

sales

4

Very happy. Can't give 5 stars as no charging cable delivered with the car. Darren at Crawley handled this so well, he seemed sincerely sorry about this and tried hard to get one for us. When it arrived he delivered it personally to our house.

24 March 2018

service

5

Nothing to say that’s negative

23 March 2018

service

5

Did everything I asked. Never any stress.

23 March 2018

service

3

Car went in at 8am. All day allocation. At 4pm diagnostic check had not been. I had to constantly chase progress. Claire took control but car stayed overnight.

23 March 2018

service

5

Great customer service

21 March 2018

sales

5

Again, James was v helpful

21 March 2018

service

5

Excellent service

20 March 2018

service

5

Friendly, professional service. Happy to check out a couple of concerns and put my mind at rest.